Stripe Why Receipts Aren’t Auto Resolved

Why Receipts Aren’t Auto Resolved

If a payment process fails at any point, Synergetic does not automatically resolve the receipt because the transaction status never reaches “Approved.” Without that confirmation, the system cannot generate a receipt.

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Steps to Manually Add the Receipt

1. Verify the Payment Outcome

• Check with the payment gateway (e.g., NAB Transact or Stripe) to confirm whether funds were captured.

2. Add the Receipt in Synergetic

• Navigate to: Debtor Maintenance → Cash Receipts Entry
• Select the Cash Receipts Entry Posting for the relevant date (or create a new cash receipts posting)
• Enter the following details:
  • Drawer (search for the Debtor)
  • Payment Type: Use EFT and note the card used in the Bank Statement Reference field.
  • Amount: The amount to allocate to the debtor history tab.
  • Date
  • Select the Surcharge Button
    • Add Surcharge Amount
    • Add Description: Copy the standard description for these transactions from the GL Journal.
    • Select OK
• On the Fees tab, select GO to allocate the amount and close the receipt.

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Verification in Debtor Maintenance

History Tab

• Amount and Allocated columns show the original payment amount.

Receipts Tab

• Receipt Amount: Full payment value made by the parent.
• Debtor Amount and Allocated Amount: Same as shown on the History Tab.
• GL Amount: Displays the surcharge applied to the transaction.