Summary

What are the resolution steps if the ATO rejects a submission?

End Result

A successful submission to the ATO

Errors

Fixing errors may involve resubmitting the original file or alternatively, cancelling the file, fixing a data issue and then submitting the replacement file.

Full Rejections

For a full rejection you need to...

• Click the Cancel STP File button
• Fix the data issue against the payer or payee record
• Return to Process STP and generate and submit the file again.
   

Partial Rejections

The ATO will send a partial rejection if -

• The employer level information is correct
• There is at least one employee that is correct
• There is a problem with one or more employees

How to resolve a partial rejection:

1. Correct the error 
2. Notify the ATO of the correct details as follows
   a) If the employee will be included in a future pay, you don’t need to do anything. The employee’s correct details will be sent with the next pay.
   b) If the employee will not be included in a future pay, you will need to send an update message from STP Maintenance.

Common Reasons for Rejections

• International addresses
• Non-English language addresses
• Special Characters (e.g. ‘smart quotes’, elongated hyphen, #)
• Start date after End Date of pay (Currently need to contact Support to change the end date)
• Invalid email addresses, multiple email addresses, spaces at the end of email addresses