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SynWeb Configuration (5)

How to create custom dashboard tiles

Modified on Tue, 21 Apr at 12:23 PM
SynWeb Unable to upload attachments

Modified on Fri, 13 Mar at 12:25 AM
SynWeb Styling changing header logo and colours

Modified on Fri, 13 Mar at 12:28 AM
How to Edit the SynWeb Configuration File Synergetic.XML

Modified on Fri, 13 Mar at 12:30 AM
How to customise SynWeb

Modified on Mon, 20 Apr at 5:24 AM

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v tesglobal.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w tesglobal.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m tesglobal.freshdesk.com Session Contains the state of the shard.

_helpkit_session tesglobal.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session tesglobal.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials tesglobal.freshdesk.com 2 months Used for user authentication.

wf_order tesglobal.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type tesglobal.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter tesglobal.freshdesk.com Session Denotes which filter is applied for the tickets list.