Synergetic Suite v72.33

Modified on Fri, 23 Oct at 1:21 AM

Release Date	Oct 23, 2026
Release Status	Released
Issues	3 items
Summary	We are pleased to announce that Version 72.33 of the Synergetic suite of products is available now. The changes in this release include bug fixes.

Issue Type	Issue Key	Summary	Module/Program	Comment	Service Desk Reference Number(s)
Defect	TRIAG-5710	Security vulnerability	Form Builder	Security updates for Form Builder	2669030
Defect	TRIAG-5333	Home Dashboard Timetable tile: Cancel/UnCancel Class shows empty notification and row state does not update without page refresh	SynWeb	On SynWeb Dashboard Timetable tile, when class being cancelled/uncancelled, notification would display cancellation information.
Defect	TRIAG-5344	Possible absence reason not showing in certain circumstances	Synergetic	Fix issue in Synergetic Absence Event Maintenance where possible absence reason not showing in certain circumstances.	2358858

Name	Host	Duration	Description
_x_w	tesglobal.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	tesglobal.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	tesglobal.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	tesglobal.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	tesglobal.freshdesk.com	2 months	Used for user authentication.
wf_order	tesglobal.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	tesglobal.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	tesglobal.freshdesk.com	Session	Denotes which filter is applied for the tickets list.