Synergetic Suite v72.31

Modified on Fri, 9 Oct at 2:45 AM

Release Date	Oct 9, 2026
Release Status	Released
Issues	4 items
Summary	We are pleased to announce that Version 72.31 of the Synergetic suite of products is available now. This release includes the following improvements and bug fixes.

Issue Type	Issue Key	Summary	Module/Program	Comment	Service Desk Reference Number(s)
Improvement	PRD-4710	Upgrade to NAB Transact Direct Post Version (DPV2)	CommunityPortal, ApplicationPortal, EventBooking, CoreAPI, Database	For customers using NAB Transact to process payments, we have upgraded to DPV2. The upgrade improves security, processing speed, fraud prevention, and provides expanded card scheme support. Your payment processing functionality is otherwise unaffected. Any schools using NAB Transact as the payment gateway for Synergetic Payments are advised to upgrade to this version or later before 30th November to ensure payments can continue to be processed without disruption.
Defect	TRIAG-5038	On SynWeb Attendance Search, unmarked classes do not load correctly when "Show All Classes Not Yet Marked by a Staff Member" is selected	SynWeb	Selecting "Show All Classes Not Yet Marked by a Staff Member" now refreshes the results grid straight away, so classes still waiting for attendance show up instead of a No data to display message.	2567648
Defect	TRIAG-5375	PUT FutureStudent API call attempts to update Government Student Number when not supplied, which results in an error	Database	Added a validation check to prevent updates when the supplied Government Student Number is empty.	2587244
Defect	TRIAG-5365	Synergetic Bulk Class Cancellation - cancellation reason comments are not displayed in the process list	Synergetic	The cancel reason comment for bulk class cancellation is now always displayed in the process list.	2608461

Name	Host	Duration	Description
_x_w	tesglobal.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	tesglobal.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	tesglobal.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	tesglobal.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	tesglobal.freshdesk.com	2 months	Used for user authentication.
wf_order	tesglobal.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	tesglobal.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	tesglobal.freshdesk.com	Session	Denotes which filter is applied for the tickets list.