Synergetic Suite v72.28

Modified on Mon, 7 Sep at 7:39 AM

Release Date	Sep 7, 2026
Release Status	Released
Issues	6 items
Summary	We are pleased to announce that Version 72.28 of the Synergetic suite of products is available now. The changes in this release includes bug fixes and improvements.

Issue Type	Issue Key	Summary	Module/Program	Comment	Service Desk Ref
Improvement	DSY-16965/ SYN-3244	Forgotten password facility will send reset link to user .	Synergetic	This feature was released in April 2024 and has now been enabled by default for all customers (the previous behaviour can no longer be re-enabled). Community Portal Forgot Password Email templates in Synergetic Configuration File Maintenance may need to be changed. See original knowledgebase article: v71.17 - How to enable Synergetic Community Portal forgotten password functionality
Improvement	PRD-4157	NZQA results submission uplift	Synergetic	NZQA submission errors in Synergetic are now displayed in plain language with clear, per-record guidance on what went wrong and how to fix it, grouped across Courses, Learners, Enrolments, Entries and Results tabs. Pre-submission validation is now more discoverable, and the Submission History screen has been redesigned for easier comprehension of past submission attempts and their outcomes.
Improvement	TRIAG-4246	Head Injury details not appearing in STUMEDINCNOTE	SynWeb	Added conditionally visible head injury details to the STUMEDINCNOTE report in Medical Maintenance	2465816
Defect	TRIAG-4264	Postings are not auto closing and are missing the surcharge amount in the cash receipt for Stripe payments	Synergetic	Surcharge calculation has been fixed when the failed stripe transaction retried. For payouts, when there are card transactions and au_becs transaction under a payout, when one group failed it now proceeds to the other and process them	2462647
Defect	TRIAG-5172	SynWeb Medical Maintenance displays a different email address from the student's configured Default Email in Student Maintenance	SynWeb	SynWeb Medical Maintenance now displays the same email address as Synergetic for the student	2581980
Defect	VI-210	Synergetic Windows client unable to log in to a multi-tenant environment	Synergetic	Synergetic Windows client can now log in to a multi-tenant environment	2600677

Name	Host	Duration	Description
_x_w	tesglobal.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	tesglobal.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	tesglobal.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	tesglobal.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	tesglobal.freshdesk.com	2 months	Used for user authentication.
wf_order	tesglobal.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	tesglobal.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	tesglobal.freshdesk.com	Session	Denotes which filter is applied for the tickets list.