Issue

After editing or attempting to abandon a Debtor Cash Receipt posting, an error may appear:

ERROR!!! Debits do not equal credits for posting **** (**Transaction Description**)

Debits = *** Credits = *** Difference = ***

Resolution

This cannot be resolved from the front end of Synergetic. This issue presents itself as mismatched balances in the background tables and requires an update to the amounts to resolve.

Please contact Synergetic Support with the following information:

• Screenshot of the error message
• Posting Number that produces the error message
• Note down which amount is correct and which amount is incorrect