Reverse a Bounced Debtor Payment

TABLE OF CONTENTS

• Purpose
• Processing Dishonoured Payments
• What Synergetic does during the reversal process?

Purpose

This guide is intended to outline the process in a step-by-step manner taking into account the most common types of reversing a dishonoured cheque/EFT as part of past cash receipting.

Processing Dishonoured Payments

Debtors > Cash Receipts Entry

Create a new posting and name it something meaningful, for example, 'Payment Reversal'

Select > Posting Action > Reverse Bounced Payment

Click [Find]  to locate the receipt number for the bad payment.

Enter a description for the reversal that will appear on the debtor's next statement.

What Synergetic does during the reversal process?

Reverses the allocations made by the original payment