SADT Error Messages

PRINTING ERRORS

Error message produced when student signs in/out and print option enabled

luAbsenceEventsTerminalDefinition : PrintReceiptFlag field enabled

luAbsenceEventsTerminalReasonDefinition :- EnableReceiptPrinter field enabled

Summary of Error :

vstudentabsenceeventsTABLE LOC:vstudentAbsenceEventsSERVER: SynergyOneDB: SynergyOneUID:

saPWD:RN: TN vstudentAbsenceEventsNew Location

Error: System.Runtime.InteropServices.COMException

Failed to open the connection

Failed to open the connection

Troubleshooting suggestions :

1 - ODBC Settings

Check ODBC Settings :

NOTE this is on the actual SADT terminal

There must be an ODBC System and User DSN defined with name - SynergyOne. Please ensure that the ODBC connections are set up on the SADT computer as per these screen shots

To create a SynergyOne ODBC setting select [Add..]

Select SQL Server and [Finish]

Name = SynergyOne

Description = any ODBC Description

Server = Synergetic Database Server

Select Next

Select correct SQL Server authentication mode

Enter a valid Login ID and password

Select Next

Enter your Synergetic Database and Next

Select default settings and Finish

2 - SADT Version

On the SADT terminal : check the SADT version

Navigate to the install directory usually c:\\SynergeticArrivalDepartureTerminal

check properties of C:\SynergeticArrivalDepartureTerminal.exe

The SADT version must match the Synergetic Version (v7X.X)

Request an upgrade if this is not the case

3 - Printer setup

On the SADT terminal go to printer settings

Ensure the printer has a shared path configured

On the SADT Terminal go to the SADT install directory

Run (as Administrator) binconfig\Synergetic.Application.CreateConfig.exe

Navigate to the Receipt printer and enter the shared printer name

Select Update File

ERRATIC SCREEN REFRESH BEHAVIOR

When students are signing in or out the terminal screens will sometimes behave erratically. This may include :

• Screens refreshing inconsistently.
• Student ID entry field appearing in an unusual position or in the wrong screen
• Screen irregularly reverting to the sign in screen

1 - SADT Version

Check the SADT Version - refer Pt 2 above.

If there is a version mismatch request an upgrade

2 - Customized Site images

Are you using Customized Site Images

Check the SADT site folder location usually

C:\SynergeticArrivalDepartureTerminal\Site\Images\

Site images can sometimes impact SADT behavior so temporarily remove the images.

This will revert to the standard images in C:\SynergeticArrivalDepartureTerminal\Images

Run the SADT terminal during a busy period using the standard images  and compare the behavior

There is no recommended image size however compare the site image composition to the standard images . (dimensions/width/height/size...etc)