Synergetic Suite v72.27

Modified on Fri, 28 Aug at 2:07 AM

Release Date	Aug 27, 2026
Release Status	Released
Issues	2 items
Summary	We are pleased to announce that Version 72.27 of the Synergetic suite of products is available now. The changes in this release includes bug fixes.

Issue Type	Issue Key	Summary	Module/Program	Comment	Service Desk Ref
Defect	TRIAG-5094	PAYRPL Report not always filtering by Posting Number.	Synergetic	The report did not filter posting numbers greater than 32767. This issue has been fixed, and filtering now works correctly.	2569952
Defect	TRIAG-4136	Medical Maintenance Sign In search in SynMain showing duplicate results	Synergetic	The Medical Maintenance staff and student search now returns accurate results without duplicate records.	2226047

Name	Host	Duration	Description
_x_w	tesglobal.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	tesglobal.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	tesglobal.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	tesglobal.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	tesglobal.freshdesk.com	2 months	Used for user authentication.
wf_order	tesglobal.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	tesglobal.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	tesglobal.freshdesk.com	Session	Denotes which filter is applied for the tickets list.