2026-01 - Stripe Community Payments Not Loading Payment Methods

Issue

Some parents were unable to:

• Make payments online, or

• Store a payment method via the Community Portal.

This occurred because some Community IDs were linked to multiple Stripe Customer Accounts.

Impact

• Affected Community Payments using Stripe only

• Introduced in version 71.07

• Pay Now payments were not impacted

• Payment options failed to display on the Community Portal, preventing:

  • Ad‑hoc payments

  • Assigning payment methods to payment plans

Cause

Multiple Stripe Customer Accounts were created for the same Community ID, causing payment methods to not populate correctly.

Resolution

A database‑only hotfix has been identified and applied that:

• Prevents multiple Stripe Customer Accounts from being created

• Reconciles existing duplicate Stripe Customer Accounts

✅ No application update required
✅ No manual intervention required

Outcome

Parents can now successfully:

• Add and manage stored payment methods

• Complete ad‑hoc payments

• Assign payment methods to payment plans

Manual Fix (not required as we have rolled this out on affected clients)

SQL Script - https://static.synergetic.net.au/Hotfix/DML-TRIAG-3532-Remove-Dup-Stripe-CommunityIDs.sql

Hotfix Patcher - https://static.synergetic.net.au/Hotfix/V71_91_1_2314_HotFixv71TRIAG3532StripeDuplicateCustomer_DBP…