Use the Prior Statements sub-tab if you want to remove an individual debtor from a statement run. See the Prior Statements sub-tab of the Debtor Maintenance - Statements tab.
Note: You should only delete statements that the debtor has not received.
- Select the incorrect statement.
- Click
.
A confirmation window is displayed. - Type DELETE to confirm the deletion.
- Click
.
All of the charges and receipts that appear on that statement have their statement number set to zero. The charges will appear on the next statement produced.
Note: Synergetic does not keep any record when debtors are deleted from a statement run. If your organisation requires an audit trail, issue the statement, then issue corrections on a new statement.
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