Summary
If a PO is raised however the authorizer in the business unit did not receive the email notification; the steps below will identify why it failed.
End Result
Steps taken to identify why the PO failed to notify the authorizer.
Method
Identify the following:
- Which business unit is affected?
- Who is the User authorised for the business unit? - this can be found in Business Unit Maintenance> Users
- Go to the Community Maintenance record of the Authorisers and ensure email is setup correctly
- It would be best to ensure all the Requester, Authorisers and Super Authorisers have their emails defaulted to 'Occupational Email' and email entered in the Occupation tab of Community Maintenance.
Considerations
Ensure emailing is configured correctly and working in Synergetic.
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