Staff Kiosk Personal Details Email notifications

Modified on Thu, 12 Mar at 3:12 AM

Synweb Staff Kiosk has the capability to email a notification to a recipient advising a staff member has updated their Personal Details(Staff Kiosk-> MyDetails -> Edit Personal Details).

This help page covers troubleshooting emails not being generated or received originating from a Personal Details update request raised in HR Staff Kiosk.

1 - Configuration File maintenance UpdateMode

In Synergetic Windows (Synmain) Main select System -> Configuration File Maintenance

Filter on :
Key1 = SynWeb
Key2 = StaffKiosk
Key3 = MyDetails
Key4 = UpdateMode

Staff kiosk has 3 update modes

0 - ReadOnly
1 - Updates directly (no approval required)
3 - Update approval via Email

Only Update Mode records with Value = 3 will generate an Email to be actioned

2 - Configuration File Maintenance Email Settings

Filter on :

Key1 = SynWeb

Key2 = StaffKiosk

Key3 = MyDetails

Key4 = Email

Check/Confirm the following configuration settings

ApproverAddress : The Email recipient (Approver)

Importance : Low, Normal, High

Intro : Email body content with merge fields

Subject : Email Subject with merge fields

3 - Configuration File Maintenance Email Server Settings

MyDetails Email notifications uses the standard Synweb Server settings

Filter on :

Key1 = SynWeb

Key2 = Email

Ensure the SynWeb Email Server settings match your Exchange server settings

4 - Approval/Update of Staff MyDetails Changes

Any Staff Kiosk change with update mode = 3 will generate an email to the Approver Address in Step 2.

In Synweb or SynMain the approver will then navigate to Staff Maintenance or Community Maintenance and action the necessary updates.

Ensure the Email and Subject content contains all necessary replaceable fields to identify the requestor